Simply Stakeholders uses AI to automatically calculate the Relationship Health Score of your stakeholders, which is influenced by the Annotation Sentiment Scores of the Stakeholder's linked Interactions, and engagement frequency metrics. A user can also enter their rating as a way to compare their subjective view against the auto-generated value.
To enter the User-Defined Health Score for a Stakeholder:
On the Stakeholder's page, click on the green edit button beside Relationship Health Score
Screenshot shows the location of the Relationship Health Score data and Edit button
Input a score between 1 and 100 into the pop up, and click apply
Screenshot shows the User Defined Health Score pop up
3. The Relationship Health Score will now appear with both the User-Defined and Auto-Generated metrics as below:
Screenshot shows the User Defined and Auto Generated Relationship Health Score that is now visible on the Stakeholder's page
4. The Auto Generated health score is generated by:
the number of Interactions for the past month
the expected number of Interactions (currently set at 5 interaction per month)
the average Annotation Score of all of the Stakeholder's Interactions
5. For Relationship Health Score reporting and Widgets, stakeholders will be grouped under categories from negative to positive, depending on where their Relationship Health Score falls against the predefined score range for each sentiment level:
Negative (0 - 20)
Somewhat Negative (21 - 40)
Neutral (41 - 60)
Somewhat Positive (61 - 80)
Positive (81 - 100)
Screenshot shows the AI Interaction sentiment groupings
For more help
For more information, to arrange a demo or for product training please contact your Customer Success Account Executive or email [email protected].