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Relationship Health Score

Have a quality score automatically calculated based on stakeholder sentiment, stakeholder mapping values, and engagement frequency metrics.

SiSta (Customer Success) avatar
Written by SiSta (Customer Success)
Updated over a week ago

Simply Stakeholders uses AI to automatically calculate the Relationship Health Score of your stakeholders, which is influenced by the Annotation Sentiment Scores of the Stakeholder's linked Interactions, and engagement frequency metrics. A user can also enter their rating as a way to compare their subjective view against the auto-generated value.

To enter the User-Defined Health Score for a Stakeholder:

  1. Under details, click on the blue edit button underneath the Relationship Health Score section

  2. Input a score between 1 and 100 into the pop up, and click apply

3. The Relationship Health Score will now appear with both the User-Defined and Auto-Generated metrics as below:

4. The Auto Generated health score is generated by:

  • the number of Interactions for the past month

  • the expected number of Interactions (currently set at 5 interaction per month)

  • the average Annotation Score of all of the Stakeholder's Interactions

5. For Relationship Health Score reporting and Widgets, stakeholders will be grouped under categories from negative to positive, depending on where their RHS falls against the predefined score range for each sentiment level:


Negative (0 - 20)

Somewhat Negative (21 - 40)

Neutral (41 - 60)

Somewhat Positive (61 - 80)

Positive (81 - 100)

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