Administrators of your Simply Stakeholders account can enable or disable the 'Auto-Generated AI Sentiment Score'. This can be done in account configuration settings as outlined in the video below:
Once Auto-Generated AI Sentiment Score has been enabled, sentiment will be automatically applied to incoming Interactions and displayed on the Sentiment Score odometer. Hover the mouse over the Sentiment Score odometer to view all sentiment ratings, including the AI Score:
Screenshot shows the Sentiment Score odometer on hover with the AI Score highlighted
Steps to Enable AI Generate Sentiment Score
Navigate to Admin Settings > Account Configuration > Auto Generate AI Sentiment Score
Note: This feature toggle is only available to administratorsYou will see an option to toggle on 'Enable Auto Generate of AI Sentiment Score'.
Screenshot shows the settings location of the 'Enable Auto Generate of AI Sentiment Score' toggle
Activating this option means that all Interactions that are designated as 'incoming' [direction = received/incoming/inbound] will automatically have an AI Sentiment Score applied.
Screenshot shows the Direction settings location on the Add New Interaction pop-up, the Received Direction is highlighted
For more help
For more information, to arrange a demo or for product training please contact your Customer Success Account Executive or email [email protected].