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Enabling AI Generation of Sentiment Score
Enabling AI Generation of Sentiment Score

Enabling AI Generated Sentiment Score

SiSta (Customer Success) avatar
Written by SiSta (Customer Success)
Updated over 6 months ago

Administrators of the account have the ability to enable or disable the 'Auto-Generated AI Sentiment Score'. This can be done in account configuration settings as outlined in the video below:

Once this has been enabled, sentiment will be automatically updated and displayed on the odometer when adding new interactions. Hover the mouse over the odometer to view all sentiment ratings:

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